Moving Your Balance Back to Your Wallet
Withdrawals go back to the same wallet you used to deposit — this is how we keep your account secure and reduce the chance of misrouted payouts. Head to the cashier, switch to the withdrawal tab, and enter the amount you want to pull out. We will cross-check the wallet number against your account details before processing. If your account has not
completed identity verification yet, the system will prompt you to do that first. There is no shortcut around verification, but the process itself takes only a few minutes if your documents are ready.
- Open Withdrawal Tab — Inside the cashier, switch from deposit to withdrawal. Select the wallet you want the payout sent to — DANA, OVO, or GoPay.
- Enter Your Amount — Type the withdrawal amount. The screen will show any applicable minimum and confirm the destination wallet number on file.
- Complete Verification Step — If prompted, complete the identity check before the withdrawal is queued. This step protects your funds from being sent to the wrong account.
- Withdrawal Queued — Once submitted, your request enters the processing queue. You can track its status from the transaction history tab in your account.